Frequently Asked Questions

If I place an order today, how long will it take to arrive?

Last Updated: 08/12/2023

For most orders we can usually complete your order within 24 hours, up to 48 during busy periods.
If you place your order before 2pm Monday – Thursday your production will usually be produced the same day and delivered within 24 hours.
Complete station packages and larger orders will naturally take little longer, so please allow up to 7 days for us to produce.
We’re always happy to try and accommodate tighter deadlines though, all we ask is that this is discussed prior to placing an order to ensure we can accomodate your request. You can contact us at any time by emailing support@ukjingleproduction.co.uk .
If you order after 12pm on a Friday, most orders can be delivered the next working day.
If your production will take a little longer than expected, we will always endeavor to let you know through the customer portal and email. You can always log in to your account to track the status of your order at any time.

How do I provide my scripts and project notes?

Last Updated: 08/12/2023

During the ordering process, you will be prompted to enter both the script and project design brief whilst adding each item to your basket.
The forms for both the script and any design and guidance brief notes can be found at the bottom of each product description.

What are "Cuts", "Liners", "Mixes" and "Sweepers" etc?

Sweeper – A recorded element, such as a voice, voice over music or sound effects, that bridges two songs together or creates a transition from commercials back to music.

Spot – Another word for a radio commercial.

Simulcast – The broadcast of the same or simultaneous show or telecast on different stations.

Liner – A written phrase that stand by themselves and are meant to communicate concise imaging. Typically, a station may place a “liner” over an intro of a record or during a commercial break between songs and spots.

Voiceovers – A production technique using a disembodied voice as broadcast live or pre-recorded in radio, television, film, theater or in a presentation

Beatmix - A Short "Musical Demonstrator" where the featured songs seamlessly mix in and out of eachother in quick succession to demonstrate to the listener what kind of music they can expect from the station or program.

Sponsor Tag - Commonly referred to as the Voiceover part which attributes the program or feature's sponsor, with their message and tagline. For example, "XYZ Weather, sponsored by XYZ Roofing - providing the best roofing service in the area"

PRS - The UK's Licensing body which provides licenses to stations to broadcast their members' music recordings. This organisation manages recording rights and royalties to performers.

PPL - Another Licensing body in the UK who's Broadcast Licence gives you legal permission to broadcast virtually all commercially-released recordings in the UK. For radio, this includes music use across a variety of different platforms including AM, FM, DAB, satellite and online.

MCPS - This is The Mechanical Copyright Protection Society of the United Kindgom. They offer licenses in tandem with PRS & PPL which covers royalties to recording publishers, songwriters and composers.

More information about legally streaming music via internet radio can be found on PPL's Website and also PRS's Website for respective licensing. It is a legal requirement in the United Kingdom for Online Radio Operators to obtain the relevent licensing.

Is it safe to use my Debit or Credit Card on this site?

Absolutely, yes. Our payments by Credit and Debit card are handled by Stripe's Payment Gateway which offers secure multi-layer end-to-end encryption of your sensitive payment information to prevent hackers obtaining them. More information about Stripe's security can be found on their website.
Other payment services such as Klarna, Clearpay and Paypal all operate independently from our website and deploy their own secure methods of data transmission.
None of your payment methods are stored or visible to us. You are invited to "save your payment information" during the checkout process, which will save an encrypted version of your details in our database. This encrypted information can only be decrypted by your computer, and is useless to anybody else if obtained. Our site is protected by SSL Security.

Do I need a license to use your productions on my radio station or podcast?

All our productions are what is known as ‘Buy Out‘, which means you just pay once and you don’t need to pay a re-licensing fee to us every twelve months unlike with some production companies.
For MCPS productions (ie. productions which contain copyrighted music) you will be provided with all the relevant details for your music return.
PRS details for all productions are provided on request.

I’ve made a mistake in my script, what should I do?

We do try to sense-check scripts before we record them, and if we’re unsure of something, we will contact you to clarify or correct.
However, if after the point of purchase you wish to change a script after it has been recorded then you will be required to make a separate purchase as a re-recording fee.

Where do I find my finished order?

Once your order has been produced, it's uploaded to our customer portal.
You should receive an email from us informing you that your order is complete. In that email is a link to your customer portal, where you will be able to view all of your orders, past and present.
Once you have logged in to your customer portal, click on the "Orders" tab, and navigate to the order you wish to download. In that order summary you will see a download link. Clicking this link will download a .ZIP file of your production(s).
If you are receiving the error “Download does not exist” – this usually means that your order hasn’t been completed yet. Please wait until you receive the confirmation email upon order completion.
If you have purchased a ready-made package, you can find this in the My Downloads page by clicking the “Downloads” tab on the left. Any instant download files you have purchased will be available to view and download here.
Please note this is NOT the same area you will find custom orders.

support@ukjingleproduction.co.uk